Travel Trends 2020

Announcing Extra Support for Partners

We know the current circumstances make it challenging to plan for the future. With so much uncertainty around how and when travel may return, many customers are hesitant, making it difficult to anticipate when travel may pick up. That’s why we want to provide a little more certainty and security for our partners. With the renewal of our 7-day cancellation policy and a commitment to provide partners with great rates for travel up to 2023, we hope to instil a little customer confidence and pave the way for more exciting times ahead. 

Tailor-made Indonesia Tours
Time to explore Indonesia?

This week, in the UK, with recent announcements detailing an exit plan from the current lockdown, holiday inquiries and bookings surged. This indicates the growing positivity that there may be more encouraging news on the horizon and that many travellers are hopeful of the prospect of a well-deserved break in the second half of 2021 and beyond. However, the situation still remains uncertain, especially as vaccination programs are rolled out at different rates in various circumstances across our destinations and source markets.  

This is where we want to help. We believe that our 7-day cancellation policy and promise to freeze partners’ rates can facilitate an uptake in bookings. At the same time, some security is afforded as these first steps toward renewed travel are understandably tentative. In short, we think it’s about time to get optimistic and allow ourselves to get inspired for what’s in store going forward. 

The Details 

Our 7-day cancellation policy is being extended for travel until December 2022. For new FIT bookings made before May 2021, for travel until 31st December 2022, we will adjust the cancellation policy to a full refund up to 7 days before departure. Please note that this is available for most of our services, but not all. Please inquire at the time of booking about the cancellation terms to ensure that we select the best option. 

Tailor-made Japan Tours
Time for a tailor-made tour of Japan?

For group travel, cancellation terms are being handled on a case by case basis with our partners. We will endeavour to offer the most flexible cancellation terms dependant on the services being provided. As always, our account teams are on hand and happy to go through any information, guidance, and advice required. 

For existing bookings not yet travelled, it is possible to postpone customers’ travel plans by up to 18 months from the original travel date with no admin charges.  

The decision to go on sale into 2023 reflects the booking trends we are seeing. As Andrew Turner, Director of Sales, explains: “We see that travellers are looking for opportunities to get away when the time is right, and that means booking trends for late 2021 into 2022, and in some cases into 2023”. We listened to travellers’ and partners’ concerns wanting to plan ahead, so we want to offer the flexibility for partners to cater to these inquiries.  

Punta Cana beach
Time to plan that beach holiday?

As Nick Shuttleworth, General Manager of Sales for Discova Americas, highlights, “It’s great that we can continue to support partners and travel agents through such a challenging time in our industry. These measures should enable our partners to continue to book travel and, ultimately, serve their customers.” 

With our financial stability putting us in an excellent position to provide for partners for the foreseeable, we see this step as a necessary and helpful building block on the path back to normality. We want to give your customers the flexibility to plan and get excited about their future adventures.  

To hear more about the details of our rates and capability to sell into 2023, please reach out to our teams, who will offer support in any way they can.  

Share this post

Interested?

Request a quote, book a meeting, ask a question, or share a dream

Other popular reads

Siem Reap in 48 Hours: A Journey Through History, Culture, and Mindfulness

If you are spending only 48 hours in Siem Reap, let Discova take you on an immersive journey into its heartland, laying bare centuries of history and culture coinciding with the humdrum of daily life.

Discova Women in Leadership: Mai Anh Le

Mai Anh Le is Discova's new Discova’s Director of Finance in Asia. Hear her story about how living a nomadic life across Vietnam, Singapore and Canada has shaped her as a professional and a leader.

Hanoi Unveiled: A 48-Hour Exploration of Historical Landmarks and Culinary Treasures

Just two days in Hanoi? Let Discova help you see the best of this iconic town, which is guaranteed to win you over with its incredible history, vibrant local life and the most delicious food.

Discova Appoints Two New Account Managers to Boost Growth in the UK

To further grow and expand our business, Discova is delighted to welcome two new Sales Managers in the UK!

Discova Women in Leadership: Sina Lorn

From being the first woman in her family to attend and graduate from university to leading Discova's diverse team in Cambodia, learn how Sina Lorn has been breaking boundaries and smashing stereotypes throughout her 15-year career as part of our 'Women in Leadership' blog series.

Discova Women in Leadership: Costa Rica Country Manager Yumiko Sato

Yumiko Sato, Country Manager of Discova Costa Rica, is an exemplary leader who has been guiding her team into a new phase of growth by putting responsible tourism at the forefront of their operations. Read her story as part of our 'Women in Leadership' blog series.

Subscribe to Discova's B2B Travel News & Updates

and stay at the forefront of new product offerings, Discova behind-the-scenes, destination news, travel trends and thought leadership articles from our on-the-ground experts.

© 2024 Discova. All rights reserved.

Subscribe to Discova's Monthly B2B Newsletter

and stay at the forefront of new product offerings, Discova behind-the-scenes, destination news, travel trends and thought leadership articles from our on-the-ground experts.