Stepping into a new role and exiting the pandemic, it’s great to once again be able to have discussions about new business opportunities, long term partnership strategies and welcoming the first familiarisation trips into our destinations. To strengthen partnerships, product developments continue to be the center of our attention, but at Discova we see a need to re-direct our development to have a bigger direct impact on the local population. Therefore, we have shifted our focus on Discova-developed experiences in close collaboration with local communities in our destinations.
To ensure Discova continues to model the way in the industry, we have made several important investment decisions over the past six months. These decisions have been natural moves toward becoming a leader in the Global DMC space and evolving with our customers, our workforce (spread across 15 countries) and to make sure we can have a bigger, long-term impact on the local communities we work with.
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We have two key areas of investment:
People
Since launching the Discova brand in 2019, we have been working on integrating our Operations in the Americas – Mexico, Dominican Republic, Costa Rica, and Cuba – with our Operations in Asia. To fully complete the integration, a small team from Asia has been deployed in Mexico for a longer period. Their core focus has been to prepare our Americas business to operate Discova own-operated multi-day trips across all four countries. The team has been here for up to three months to support new product developments and launches, team training and people development, structure changes and to help execute our plan of growth.