Health and Safety

Health and Safety

Discova is the world’s leading DMC when it comes to health and safety.

Our professional team perform regular audits of all products we offer worldwide, from hotels and street food to animal encounters and high-risk activities. Besides identifying and resolving any potential issues, Discova’s comprehensive and in-depth safety checks allow our experts to offer partners different solutions, matching our product to your business and risk profile.

Without hesitation, we can share our detailed risk assessments with partners and adapt to specific requirements, in turn reducing redundant audits and allowing you to focus on other aspects of your business.

Costa Rica Arenal White Water Rafting

From the physical health of your travellers to the protection of data, safety plays a vital role in creating the right environment for experiences to flourish.

At Discova, we believe that making every journey as safe as possible requires a preventive approach.

Whilst we have an effective incident and crisis management system in place, we conduct regular in-depth safety checks of all products and employ a strict data protection policy to minimise any risks and hazards before they can even occur.

Post-Covid Health and Safety Standards

Discova have always had a robust Health and Safety System, but we recognise that the world has changed and travellers’ expectations have changed with it. As a result, we have amended our operating guidelines to ensure that customers are as well-protected as possible while in our care.

This set of revised steps and standards have been compiled based on recommendations from relevant authorities, including the World Health Organization and the World Tourism Organization.

These standards will be in place until further notice, and will consistently be reviewed as the situation changes to align with best practices and official recommendations.

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Safety Measures

  • Discova guides, drivers, airport reps and in-destination hosts will be wearing masks for protection. They have been supplied with masks should our guests require one.
  • It will be mandatory for any guest to wear a mask if they display flu like symptoms until they get medical attention.
  • All guides, drivers and vehicles will have hand sanitiser on hand for our guests’ use.
  • A list of medical facilities in cities/towns where Discova tours operate are on hand should any guests require medical assistance.
  • All guides and drivers have been trained on relevant policies and reporting procedures.
  • Staff exposed to potential or confirmed cases will go into 14-day isolation until suspected case is cleared or they are medically cleared for work.
  • Health & Safety assessments are conducted in line with Discova’s Safety Management System.

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