In a world where a growing number of people are in search of a personalised travel experience, it’s important that the team on the ground can be adaptable to individual travellers’ needs. Free independent travellers (FIT) are taking on the world in unprecedented numbers.
They want to explore a destination on their own terms – and that’s quite alright. Discova is here to open the door to a world these travellers haven’t experienced before. Our team is on the ground to provide the support your travellers need in destination, whilst also giving them the freedom to explore as they choose on a tailor-made tour.
Sales & Account Management
We understand our FIT partners work in a fluid environment where snappy, accurate answers are critical to ensuring we’re growing your business. Our global sales force and in-destination account management teams ensure there’s always an advocate looking out for our shared interests. These teams connect you with all the product, destination expertise, training and feedback that you value as a FIT tour operator.
We operate with the philosophy that happy travellers are repeat travellers. Research clearly demonstrates that existing customers are more willing to purchase again, spend more, and cost less compared to new customer acquisitions – satisfied customers also act as advocates for your business. Discova has invested in a regional customer experience team who provides robust reporting whilst taking corrective action to overcome any weaknesses. Our customer experience team ensures repeat customers for the both of us.
At Discova we are focused on creating immersive and innovative experiences for our FIT partners. Our product lines, such as Local Life and Women in Travel, are designed specifically by combining our local expertise with your travellers’ demands and add the ‘wow factor’ to any bespoke tour. Other areas of focus for our product teams are contracting, business development and training.
We understand the most important variable to a successful trip is the local guide; they are your traveller’s interface with our destination’s people, culture and food. This is why we strive to bring on the best guides, matching them to our agent’s profile. Discova’s guides have regular training, ranging from incident management to practical field experience. Guides also have briefings with our operations, product and client experience teams so we’re all working towards the same goals to provide memorable tailor-made tours.
Reservations and Operations Excellence
We understand the differences between managing FIT, GIT and other markets. Discova’s dedicated FIT reservation team is trained on your preferred hotels, experiences and customer personas, providing the background to successfully – and quickly – turn around quotes. Once a booking is confirmed, this is passed on to our operations teams who work directly with guides and local suppliers to deliver a safe, tailor-made journey through a destination.
White Labelling Commitment
Discova understands that building a brand is hard work. To ensure your brand is present – even thousands of miles away – we are committed to white labelling all experiences where possible. From arrival transfers and guide uniforms to pre-trip documentation and in-destination collateral, your brand can be front and centre.
Health, Safety and Crisis Response System
Discova is the world’s leading DMC when it comes to health, safety, incident management and crisis response. Our health and safety team perform regular audits of all product, from hotels and activities to animal encounters and adventure activities. We are happy to loop partners in on our risk assessments which can reduce redundant audits, allowing you to focus on selling. Discova operates with a robust crisis management plan which provides a structured process for handling unforeseen events ranging from geo-political to natural disasters.