Partners operating series or ad-hoc groups will be comfortable knowing Discova has worked in this space for more than 20 years. Working with our sales and account management teams provides access to product enhancements, exclusive rates, on-the-ground feedback and guide training to ensure each group has a special experience.
Sales and Account Management
Our global sales force and in-destination account management teams ensure group tour operators are always connected to Discova. Having regional sales teams means you’ll always have someone in the same time zone, answering the questions that can’t wait. For high volume accounts, a dedicated account manager is an advocate within the business, not only acting as a single point-of-contact – handy when working with Discova in multiple countries – but also taking proactive action, such as offering discounts on targeted dates, to ensure we’re growing your business.
Managing groups travelling in faraway lands can be daunting, so at Discova we have a customer experience team to help. Working directly with our operations and product departments (as well as local guides) the client experience team tracks feedback, trains guides, and helps improve product and services for tailor-made touring. Our client experience team are always in touch with our sales and account managers to ensure you’re in the know.
In an era of distribution disruption, competitive pricing is critical to ensure healthy sales and a positive future outlook. For group series, our product teams will contract special group touring rates on your behalf for hotels, transport and experiences. We will also review and refresh programs to ensure you are offering the newest in-destination experiences while keeping costs to a minimum.
A successful group tour needs a great leader, not just a guide. For our GIT partners, we focus on hiring guides who are not just a proxy between your travellers and the destination, but are experts in managing group dynamics, logistics and incidents. This is why we strive to bring on the best guides, matching them to our agent’s profile. Our local guides have regular training, ranging from incident management to practical field experience. Guides also have briefings with our operations, product and client experience teams so we’re all working towards the same goals.
Reservations and Operations Excellence
Discova has a dedicated GIT reservations team for our GIT partners. Our teams are trained to quickly confirm allotments, pre- and post-arrangements and any ad-hoc requests. Our operations team ensures a seamless experience for your groups, from the first airport welcome to the farewell dinner. Our reservation and operations teams work in tandem to provide you with a sense of wellbeing for your bespoke group tours.
White Labelling Commitment
Discova is not here to take the credit, we’re here to be an extension of your team on the ground. From transfer vehicles and welcome boards through to refillable water bottles and uniforms, your brand will be front and centre. The spotlight belongs to you.
Comprehensive Incident and Crisis Response System
The world isn’t perfect and things change. But we can be prepared to deal with difficult situations when they do arise. Our well-established incident and crisis response system ensures a fast and effective response to any on-the-ground issues.