How do you prepare for guiding your travellers?
“To prepare myself I get a manifest of the group or people. This way I know where they are from and check every detail. I confirm that everything is met according to the needs of the clients, such as transportation, rooms, meals, events, tours, schedules, etc., always going the extra mile. I like to be fully prepared for every step, every supplier that is dealt with. One of the most important things to me is to introduce myself to the suppliers as well.”
In this way, Andy begins to understand his guests before he even meets them, and develops rapport with suppliers in preparation. This, according to him, makes for a smooth, seamless experience on all fronts during a tour.