7-day travel cancellation policy with Discova

Peace of mind with Discova’s revised 7-day cancellation policy

We hope you are well and staying healthy in the current environment. Whilst borders are still closed in many countries around the world, we want to boost customer confidence to book into 2021 by extending our 7-day cancellation policy for our Asian destinations for the whole of 2021!

New bookings FIT/Tailor Made

For new FIT bookings made between 18th March and 31st December 2020, for travel to Asia from 1st June 2020 to 31st December 2021 we will adjust the cancellation policy to a full refund within 7 days of departure. Please note, this is strictly based on services that will work with us on our 7 day policy and is season dependent. Full details will be confirmed at booking stage.

GIT/Groups

GIT cancellation terms are being handled on a case by case basis with our partners, we will endeavour to offer the most flexible cancellation terms dependent on services being provided. Please speak to your BDM/Account Manager for further information.

Existing bookings not yet travelled FIT/Tailormade

For existing bookings travelling to Asia between 1st April and 30th November 2020, you can postpone your customers’ travel plans by up to 18 months from the original travel date with no admin charges – original cancellation dates will apply. If you want to cancel, standard booking conditions will apply.

We hope these extensions give your customers confidence to travel and book now, we look forward to working closely with you going forward. Thank you for your continued support and feel free to reach out to us anytime!

Share this post

Other popular reads

Our Tour Guides: Now & the Future

An honest reflection on our tour guide capacity challenges in Japan and Vietnam, and our positive sights on the future with our recruitment and Discova Guide Academy.

Health & Safety in Educational Travel and Why There’s No Cutting Corners

What's the most important part of any educational travel tour? Find out what you can expect from Discova's Health & Safety procedures when you book a tour for your student groups.

Discova to Launch 24/7 Global Customer Experience and Crisis Management Call Centre

We welcome Cindy del Rosario, who will head our Global Customer Experience and Crisis Management Call Centre. Read about Cindy's background and what the call centre will mean for you.

Discova Active Highlights: Day Tours in Vietnam

Looking for active and culturally immersive day tours in Vietnam? From Sapa to Hoi An, here your travellers can choose hikes in sublime nature and cycling excursions in two of the country's most inviting city's.

Grow Your Educational Travel Offering in Costa Rica

We're expanding our Educational Travel segment to Costa Rica! Find out what you can offer your student groups here now, including a unique service learning opportunity.

The Power of Educational Travel: An Update on Trei Nhoar, Cambodia

What does it mean to facilitate educational travel? When you book a service learning trip for your students, it should be life-changing and positively impact both them and the communities they visit. In Trei Nhoar, you can find exactly that.

Subscribe to Discova's Monthly B2B Newsletter

and stay at the forefront of new product offerings, Discova behind-the-scenes, destination news, travel trends and thought leadership articles from our on-the-ground experts

You have the right to withdraw your consent to this processing of your data at any time. Simply click the unsubscribe link at the end of our emails. For more information about how we handle your data, please read our Privacy Policy.

2022 Discova. All rights reserved.

Subscribe to Discova's Monthly B2B Newsletter

and stay at the forefront of new product offerings, Discova behind-the-scenes, destination news, travel trends and thought leadership articles from our on-the-ground experts